Training Course:Difficult Situations at WorkSchool/Trainer:Pollak Learning Alliance
Melbourne, Parramatta, Sydney, Australia
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' This program delves into the nature of difficult situations at work. Examining how you and others react to challenging situations, you will learn techniques that create positive outcomes for everyone involved. Recognising different personality styles, conflict response behaviours and the important role of perception will allow you to engage in a more assertive and empathetic communication style that leads to resolution and agreement.
This program is beneficial for:
People involved in challenging and/or high stress roles
Individuals dealing with customer complaints and support services
Teams experiencing conflict or looking to improve their working relationship
Those wanting to improve working relationships
Supervisors, team leaders and managers needing to address performance issues in their team
...''
Please go to the school's official website for training price and schedule:
http://www.pollak.com.au/
Phone:1300 658 388
School Address:
Level 21
580 George Street
Sydney NSW 2000
Level 4
470 Collins Street
Melbourne VIC 3000
Level 8
91 Phillip Street
Parramatta NSW 2150
Australia
Jobs & Resumes: Melbourne, Parramatta, Sydney
Houses & Roommates: Melbourne, Parramatta, Sydney
Travel Agencies: Melbourne, Sydney
Search other schools for Difficult Situations at Work training resources.
Other training courses offered by Pollak Learning Alliance:
Communication: Making Connections
Business Writing
Presentation
Influencing Skills
Negotiation Skills
Writing Reports, Proposals and Business Cases
Building High Performance Teams
Coaching Colleagues
Leadership Essentials
Managing People
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