Training Course:Conflict ManagementSchool/Trainer:CLB Training & Development
Melbourne, Victoria, Australia
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' In any situation where people interact, there is the potential for disagreement, challenge and discord. Managing conflict skillfully and constructively is both valuable and necessary in providing opportunities for positive change and development within the organisation. This course offers a variety of practical learning opportunities for participants to develop skills in identifying conflicts and resolving them constructively.
Topics covered in this course include:
Why do we need effective relationships?
Self image and roles
Building rapport and relationships
Identifying your style in relationships
How to use personality types and styles
Communication obstacles and misunderstandings
Formal and informal communication
Assertive communication
Resolving conflict and managing emotion
Maintaining relationships networking and mentoring
Learning Outcomes At the completion of this course, participants will be able to:
Recognise how personal values and views influence behaviour
Identify conflict management styles
Develop skills to resolve conflict in a flexible manner
Develop trust and confidence
Develop negotiating skills appropriate for a win-win solution
Complete an assessment and they will receive the nationally accredited Unit of Competency BSBFLM403A - Manage Effective Workplace Relationships.
Duration 1 Day
...''
Please go to the school's official website for training price and schedule:
http://www.clbtraining.edu.au/
Phone:(03) 9292 8000
School Address:
CLB Training & Development
9 Palmerston Crescent,
South Melbourne VIC 3205
Australia
Jobs & Resumes: Melbourne
Houses & Roommates: Melbourne
Travel Agencies: Melbourne
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Other training courses offered by CLB Training & Development:
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Business Writing
Coaching Teams & Individuals
Decision Making
Developing High Performance Teams
Duty Of Care
Promote Innovation & Change
Selection & Recruitment Of Staff
Build Client Relationships
Marketing Plans
Creative Marketing
Dynamic Presentations
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