Build Client Relationships

CLB Training & Development
Melbourne, Victoria, Australia

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' Relationship building and effective account management form the basis for a successful sales strategy in an organisation. This course focuses on ways to build sales, retain business and increase referrals through the effective servicing and management of one-on-one relationships with clients. The interpersonal aspects of developing mutually beneficial relationships are covered with reference to relationship management models designed to maximise return to business.

Topics covered by this course include:

The business and personal results of developing effective, long term customer relationships
Service, sales and marketing integration in building relationships
The long term effects and investment decisions of building relationships
Identifying needs through appropriate questioning techniques and tools
Communicating with different buying decision makers
•Building confidence and trust
Models and measures for understanding the strength of a relationship


Learning Outcomes At the completion of this course, participants should be able to:

Determine the reasons for and benefits of building a relationship with a client
Explain the strategies/behaviours that build customer satisfaction, loyalty and advocacy
Establish client relationships management strategies
Track and measure the strength and effectiveness of client supplier relationships
Maintain and improve ongoing relationships with clients
Complete an assessment and they will receive the nationally accredited Unit of Competency BSBMKG406A �Build Client Relationships.

Duration 1 Day
...''

Phone:(03) 9292 8000

School Address:

CLB Training & Development
9 Palmerston Crescent,
South Melbourne VIC 3205
Australia


Jobs & Resumes: Melbourne
Houses & Roommates: Melbourne
Travel Agencies: Melbourne

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