Training Course:Interpersonal CommunicationSchool/Trainer:New Horizons Learning Centres of Australia
Brisbane, Melbourne, Newcastle, Perth, Sydney, Australia
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' In this course, students will learn how to develop effective communications skills that build positive interactions with others.
Outline:
Lesson 1: Communication styles and methods
- Communication styles
- Identifying primary communication styles
- Identifying secondary communication styles
- Verbal and nonverbal communication
- Using verbal communication
- Using nonverbal methods
Lesson 2: First impression and building rapport
- The importance of first impressions
- Identifying elements of a first impression
- Communicating to build rapport
- Building rapport
- Establishing credibility
- Building positive relationships
- Asking questions
Lesson 3: Building relationships through feedback
- The importance of providing feedback
- Using paraphrasing
- Providing feedback
- Providing positive feedback
- Providing constructive feedback
Lesson 4: Supervisors
- Understanding supervisor styles
- Handling ineffective supervisors
- Promoting an idea
- Handling human resource issues
- Negotiating a raise
- Handling resignation
Lesson 5: Colleagues and subordinates
- Communicating with colleagues
- Responding to a colleague’s idea
- Communicating with subordinates
- Refusing a subordinate’s request
- Handling dismissal
Lesson 6: Customers and vendors
- Communicating with customers
- Responding to complaints
- Communicating with vendors
- Rejecting a vendor’s proposal
- Complaining to a vendor
Lesson 7: Organisational culture
- Understanding organizational cultures
- Adjusting to the culture
- Discussing elements of organizational culture
- Identifying organizational culture
- Cultural networks
- Using cultural networks
- Discussing roles in cultural networks
- Managing physical culture
- Arranging meeting space
- Managing emotional culture
- Using positive language
- Encouraging initiative
...''
Please go to the school's official website for training price and schedule:
http://www.nhaustralia.com.au/
Phone:1300 794 006
School Address:
Level 6, St. Martins Tower
31 Market Street
Sydney NSW 2000 Australia
Level 4, 200 Creek Street,
Brisbane, QLD 4000
Level 2, 31 Queen Street,
Melbourne, VIC 3000
9 Denison Street,
Newcastle West NSW 2302
Jobs & Resumes: Brisbane, Melbourne, Newcastle, Perth, Sydney
Houses & Roommates: Brisbane, Melbourne, Newcastle, Perth, Sydney
Travel Agencies: Brisbane, Melbourne, Perth, Sydney
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