Training Course:ITIL Foundation V3 (Certificate)School/Trainer:New Horizons Learning Centres of Australia
Brisbane, Melbourne, Newcastle, Perth, Sydney, Australia
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' The ITIL Foundation Service Management Practices Program (also known as Essentials) is a three-day course leading to an optional examination for the EXIN Foundation Certificate in IT Service Management. The course is aimed at enabling participants to understand the basic terms, concepts and relationships between the ITIL processes and functions. The Foundation Certificate is the entry level course within the IT Service Management certification scheme.
Target Audience:
IT support and technical staff.
Help Desk/support/operations staff.
Support/Help Desk/technical services managers.
Network support staff.
Data centre/operations/technology managers.
Change/problem managers.
Configuration managers.
Outsourcing relationship managers.
Key IT clients.
Pre-requisites:
There are no mandatory pre-requisites to attend the Foundations course. No IT experience is required. Relevant practical experience and/or experience in
project-oriented work would be beneficial.
Outline:
Day 1: Introduction to ITSM and Service Lifecycle
Introduction
IT Service Management
ITIL Version 3
Common Terminology
Implementation
The Service Lifecycle
Service Strategy Phase
Service Strategy Continued
Day 2: Service Delivery & Service Support Processes
Recap Day 1
Service Design Phase
Service Design Continued
Simulation Exercises
Service Transition Phase
Service Operation Phase
Day 3: Service Support Processes & Exam
Recap Day 2
Service Operation Continued
Continual Service Improvement Phase
Simulation Exercise
Mock Exam
Conclusion
Exam
...''
Please go to the school's official website for training price and schedule:
http://www.nhaustralia.com.au/
Phone:1300 794 006
School Address:
Level 6, St. Martins Tower
31 Market Street
Sydney NSW 2000 Australia
Level 4, 200 Creek Street,
Brisbane, QLD 4000
Level 2, 31 Queen Street,
Melbourne, VIC 3000
9 Denison Street,
Newcastle West NSW 2302
Jobs & Resumes: Brisbane, Melbourne, Newcastle, Perth, Sydney
Houses & Roommates: Brisbane, Melbourne, Newcastle, Perth, Sydney
Travel Agencies: Brisbane, Melbourne, Perth, Sydney
Search other schools for ITIL Foundation V3 training resources.
Other training courses offered by New Horizons Learning Centres of Australia:
CompTIA Network+
IBM Lotus Domino 8 Administration
CompTIA Security+
Cisco Wireless LAN
CompTIA Server+
ISO20000
Cisco IOS Network Security
ITIL Awareness
Java Programming
IPv6
JavaScript
IP Telephony
ITIL Service Management Fast Track
ISCW - Implementing Secure Converged Wide Area Networks
Novell Networking: NetWare 6.5
Cisco MPLS
Programming with C#
ZENworks 7 Desktop Management Administration
QoS - Implementing Cisco Quality of Service 2.2
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