Training Course:Effective CommunicationSchool/Trainer:Ian Fraser Consulting
Melbourne, Victoria, Australia
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' At the end of the course participants will be able to:
Understand what communication and effective communication is
Be aware of the barriers to effective communication and methods to overcome those barriers
Be able to use questions effectively in communication
Appreciate the importance of listening skills
Course Outline
Communication
What is Communication
What is Effective Communication
The 5 Elements of Communication
Interpersonal Communication
Barriers to Communication
Emotional Centres and Self Justification
The biology and Chemistry of our Emotions
Understand Emotional Barriers
Gain control of and Remove Emotional Barriers
Perceptions
Different Personalities
Cultural and Language Barriers
Conflicting Objectives
Questions
Types of Questions
Question Structure
Word Choice
The most Powerful Question in the World
Listening Skills
The Importance of Listening
How to Listen
Seek to Understand not Reply
Target Audience
Those wishing to enhance their communication skills in the workplace which enables effective ommunication while developing lasting business relationships.
...''
Please go to the school's official website for training price and schedule:
http://www.ianfraserconsulting.com.au/
Phone:(03) 9489 7989
School Address:
Ian Fraser Consulting
10 Wakanui Street
Northcote Victoria 3070
Australia
Jobs & Resumes: Melbourne
Houses & Roommates: Melbourne
Travel Agencies: Melbourne
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Train the Trainer
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