Training Course:Microsoft CRM - Application Professional (Certificate)School/Trainer:Victorian Institute of Technology
Melbourne, VIC, Australia
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' Customer Relationship Management (CRM) - Application Professional. The mission of the course is to investigate the antecedents and consequences of implementing a customer-relationship management strategy.
Objectives
Modules Microsoft CRM Overview
Navigation - User Interface
Navigation - Working with Records
Searching
Accounts and Contacts
Activities and E-mail
Workplace
Notes & Attachments
Security & Reports
Sales for Outlook Client
Leads and Opportunities
Sales Process
Quotes
Orders, and Invoices
Product Catalog
Sales Literature and Competitors
Customer Service Contracts and Cases
Routing and Queuing
Knowledge Base
...''
Please go to the school's official website for training price and schedule:
http://www.vit.edu.au/
Phone:(+61)3 9670 7848, (+61)3 9670 7840
School Address:
Victorian Institute of Technology
232 Flinders Street
Melbourne Vic 3000
Australia
Jobs & Resumes: Melbourne
Houses & Roommates: Melbourne
Travel Agencies: Melbourne
Search other schools for Microsoft CRM - Application Professional training resources.
Other training courses offered by Victorian Institute of Technology:
CCIE Routing & Switching Written Exam
CCIE Routing & Switching Written and Practical Exam
CCNA
CCNA+CCDA
CCDA
CCDP
CCNP
VOIP
MCAD .NET
MCSD .NET
Microsoft CRM - Customization
Microsoft CRM - Installation & Configuration
MCDBA (MOC)
MCSA
MCSA (Messaging)
MCSA (Security)
MCSE 2003
Network+
A+
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