IT Service Management Foundation (Certificate)

PROCEPT ASSOCIATES LTD.
Charlottetown, Fredericton, Ottawa, Toronto, Saint John, Vancouver, Canada

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' The Information Technology Infrastructure Library (ITIL) has now
become the de-facto best practice worldwide for the provision of
high quality IT services, which customers should demand, and
organizations willing to provide.
This 3-day course aims to improve your understanding of how IT
services should be effectively and efficiently administered. During
the course we will cover the objectives, processes, activities,
benefits and possible problems of IT service support and service
delivery processes, as well as the background that led to the
creation of the ITIL processes.
As part of the course, participants write an exam from the
international accreditation body. Successful writers receive their
Foundation Certificate in IT Service Management.
As a service to Project Management Professionals (PMP®), this
course is registered with the Project Management Institute. Upon
successful completion, PMP®s will earn 21 PDUs.
PARTICIPANT EVALUATIONS
"Excellent instructor…the exercises were a good learning activity
to link theory to practice"
Catherine Gagne, University of Toronto
“The use of real life scenarios and practical/logical analysis of
each point raised gave room for clarity of the subject matter. The
assignments were also helpful in demonstrating the concepts
taught.� Voke Nakpodia, Computer Warehouse Limited
“It provided a massive body of knowledge with insight on how to
operate effective processes and procedures in my workplace.� Peter Uwadone, ipNX Nig Ltd.
LEARNING OBJECTIVES
Participants will gain practical skills to:
�Properly align IT services with the needs and priorities of the
business.
�Deliver cost-effective quality IT services to users and
customers.
�Be customer-focused.
�Achieve ITIL Foundation Certification.
WHO SHOULD ATTEND
The IT Service Management Foundation course is suitable for
individuals who are:
�IT Managers and people involved in delivering IT
services.
�IT directors who need to be aware of ITIL to ensure that
appropriate staff members within their organizations
have the required level of knowledge.
�Software developers, maintainers and testers. ...''

Phone:1-800-261-6861

School Address:

Procept Associates Ltd.
1234 Kingston Rd.
Suite 125
Toronto, ON
M1N 1P3
CANADA



Jobs & Resumes: Charlottetown, Fredericton, Ottawa, Toronto, Saint John, Vancouver
Houses & Roommates: Charlottetown, Fredericton, Ottawa, Toronto, Saint John, Vancouver
Travel Agencies: Ottawa, Toronto, Vancouver

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