ITIL Manager: Mastering IT Service Management Workshop (Certificate)

PROCEPT ASSOCIATES LTD.
Charlottetown, Fredericton, Ottawa, Toronto, Saint John, Vancouver, Canada

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' It’s more important than ever to effectively manage large-scale
information technology systems when it comes to focusing your
relationship on business customers and other users.
Information Technology Infrastructure Library (ITIL) Service
Management has now become the de-facto best practice
worldwide to provide those high quality IT services.
This 11-day ITIL Manager Certificate course will give you the skills
you need. The course consists of a series of dynamic workshops
that are intensive and interactive. Participants earn international
credentials that will qualify them to manage and implement IT
service management processes.
The course is offered in three distinct modules:
Module I: Service level management, service desk, incident,
problem, configuration, and change management processes.
Module II: Release management, availability management,
financial management for IT services, IT service continuity
management and capacity management.
Module III: Exam preparation and examinations
Upon completion of Modules I and II, participants will be assessed
for their Manager Program achievement certificate, and
subsequently scheduled for the one-day Exam Preparation
Review.
Participants will only be allowed to write the final ISEB exams if
they do well in the in-course assessments and mock exams.
Exams are written over two half days.
PARTICIPANT EVALUATIONS
“I was impressed with the instructors and the course in general.
The course fully prepared me for the exam.� Gabriel Soreanu, Cisco Systems Canada
“I found the participatory nature of the training quite helpful and
very useful. Procept’s approach to the ITIL Managers training and
preparation of students for the exams built up confidence in the
students to face the exams.� Biola Osipitan, Unilever
LEARNING OBJECTIVES
Participants will gain practical skills to:
�Explain corporate and management philosophy and policies.
�Explain business strategies and requirements.
�Describe IT infrastructure and organizational structures.
�Assess, interpret and report on IT Service Support and Service
Delivery process maturation within an organization.
�Implement ITIL Service Management discipline and processes
within an organization, including the design of organizational
structure.
�Audit IT Service Support and Service Delivery processes within
an organization.
v07-1
�Develop and use effective tools to plan, implement and
manage IT Service Management discipline using ITIL
Framework.
�Acquire the ability to assess, audit and report on ITSM status.
�Achieve ITIL Manager Certification.
WHO SHOULD ATTEND
The ITIL Manager course is appropriate for individuals who are:
�Service Management Process Owners
�IT Service Managers
�IT Management (senior and line management)
�Consultants/IT Process Managers ...''

Phone:1-800-261-6861

School Address:

Procept Associates Ltd.
1234 Kingston Rd.
Suite 125
Toronto, ON
M1N 1P3
CANADA



Jobs & Resumes: Charlottetown, Fredericton, Ottawa, Toronto, Saint John, Vancouver
Houses & Roommates: Charlottetown, Fredericton, Ottawa, Toronto, Saint John, Vancouver
Travel Agencies: Ottawa, Toronto, Vancouver

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