Justifying ITIL to Business and IT Management Workshop (Certificate)

PROCEPT ASSOCIATES LTD.
Charlottetown, Fredericton, Ottawa, Toronto, Saint John, Vancouver, Canada

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' Information Technology has become a critical factor for corporate
success, not only for e-business and e-commerce companies, but
for private and public enterprises of all sectors. The often heavy
investments needed for installing, operating and managing the IT
infrastructure have become a serious issue, since IT service
providers are facing tight constraints regarding human resources
and budgets.
The challenges facing the timely provision of high quality IT
services required to underpin the company’s business objectives
can be overcome through the implementation of de-facto best
practice for managing IT services as embodied in the Information
Technology Infrastructure Library (ITIL).
This 4-day consulting assignment adopts a two-prong approach.
First we will undertake a high level audit of the IT Function, with a
view of identifying current inefficiencies in operations and the
impact of these inefficiencies on the company’s business
objectives.
We will then incorporate the outcome of the audit into a customized
service management workshop to both business and IT
management.
LEARNING OBJECTIVES
Participants will gain practical skills to:
�Recognize the possible inefficiencies in the operations of IT
Function.
�Quantify possible IT operational inefficiencies on business
objectives.
�Identify and agree on possible solutions to these inefficiencies.
�Become familiar with the best practice framework for IT service
management.
�Initiate the alignment of business requirements and IT
capabilities.
�Enhance the customer and user relationship with the IT
organization.
�Increase customer/user satisfaction.
WHO SHOULD ATTEND
The Justifying ITIL to Business and IT Management approach is
appropriate for organizations who are new to the ITIL framework,
the implementation approach and benefits, and how it can deliver
a good return-on-investment. ...''

Phone:1-800-261-6861

School Address:

Procept Associates Ltd.
1234 Kingston Rd.
Suite 125
Toronto, ON
M1N 1P3
CANADA



Jobs & Resumes: Charlottetown, Fredericton, Ottawa, Toronto, Saint John, Vancouver
Houses & Roommates: Charlottetown, Fredericton, Ottawa, Toronto, Saint John, Vancouver
Travel Agencies: Ottawa, Toronto, Vancouver

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