ITIL V3 Service Manager Bridge (Certificate)

PROCEPT ASSOCIATES LTD.
Charlottetown, Fredericton, Ottawa, Toronto, Saint John, Vancouver, Canada

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' The Office of the Government Commerce, UK (OGC - the official
owner of ITIL) commissioned a program to review the best practice
framework (referred to as ITIL V2) for managing information
technology and systems activities. The result was the launch of five
core books in May 2007, referred to as ITIL V3, for service
management practice.
The main focus of this 5-Day ITIL V3 Service Manager Bridge will
be the NEW content of ITIL V3 and those things that have
changed. In Part 1, the course will cover the components that are
new to ITIL v3 which will form the main focus for the qualification.
In Part 2, the course will look at the significant differences in V3
versus the components of V2. The training/qualification will focus
only on those elements that have changed.
This course will bridge the gap between the ITIL Manager’s
Certificate in IT Service Management and the ITIL Expert in IT
Service Management. This course is only intended for those
holding a valid ITIL Manager’s Certificate in IT Service
Management based on ITIL versions 1 and 2.
Examination
At the end of the course, participants�will write the final ITIL V3
Service Manager Bridge examination, comprising of 20
scenario-based complex multiple choice questions, from which
delegates are required to score 16 points (equivalent to 80%) to be
awarded ITIL Expert in IT Service Management.
LEARNING OBJECTIVES
Candidates will gain understanding and competencies in IT
Service Management as described in the ITIL Service Strategy,
ITIL Service Design, ITIL Service Transition, ITIL Service
Operation, ITIL Continual Service Improvement, ITIL Introduction
and ITIL Glossary publications. Candidates will also be prepared
for the ITIL V3 Service Manager Bridge Examination.
WHO SHOULD ATTEND
The ITIL V3 Service Manager Bridge course is suitable for
individuals who:
�Already hold the Manager’s Certificate in IT Service
Management at an earlier ITIL version, and wish to obtain the
ITIL Expert in IT Service Management, thereby demonstrating
their knowledge of ITIL V3.
�Are Chief Information Officers, Senior IT Managers, IT
Managers and Supervisors, IT professionals and IT Operation
practitioners. ...''

Phone:1-800-261-6861

School Address:

Procept Associates Ltd.
1234 Kingston Rd.
Suite 125
Toronto, ON
M1N 1P3
CANADA



Jobs & Resumes: Charlottetown, Fredericton, Ottawa, Toronto, Saint John, Vancouver
Houses & Roommates: Charlottetown, Fredericton, Ottawa, Toronto, Saint John, Vancouver
Travel Agencies: Ottawa, Toronto, Vancouver

Search other schools for ITIL V3 Service Manager Bridge training resources.

Business Continuity Management
IT Service Management Foundation
ITIL for IT Management
ITIL Practitioner: Problem Management
ITIL Practitioner: Release and Control
ITIL Practitioner: Service Desk and Incident Management
ITIL Practitioner: Service Level Management
ITIL Manager: Mastering IT Service Management
Justifying ITIL to Business and IT Management
ITIL V3 Foundation Bridge
IT Service Management Foundation V3

Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
 

Tips: Try the search form on top of each page to find the latest course information, using course topic and location as keywords. Keep the course topic keyword short to get more results.