Training Course:IT Service Management Foundation V3 (Certificate)School/Trainer:PROCEPT ASSOCIATES LTD.
Charlottetown, Fredericton, Ottawa, Toronto, Saint John, Vancouver, Canada
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' ITIL V3 was designed from the lifecycle perspective, recognizing
that for a service to be created, it should have the capability to
meet the objectives and requirements of its customers and
markets. Consequently, there is the need to determine the
objectives and requirements for each service (service strategy),
which will guide in its design (service design), transition into
production (service transition), and operation of the service
(service operation). The purpose of the fifth and the final phase -
continual service improvement, is to gradually improve every
aspect of the service, from service strategy to service operation.
During the 3-day course you will learn ITIL terminology, the
structure, basic concepts and core principles of ITIL practices for
Service Management. The Foundation certificate in IT Service
Management is not intended to enable you to apply ITIL practices
for Service Management without further guidance.
Examination
At the end of the course, participants�will write the final ITIL
Foundation Certificate in IT Service Management examination,
comprising of 40 multiple choice questions. Delegates are
required to score 26 points (equivalent to 65%) to be awarded the
ITIL Foundation Certificate in IT Service Management.
LEARNING OBJECTIVES
Participants will gain practical skills in the following areas:
�Service Management as a practice (Comprehension)
�Service Lifecycle (Comprehension)
�Key Principles and Models (Comprehension)
�Generic Concepts (Awareness)
�Selected Processes (Awareness)
�Selected Roles (Awareness)
�Selected Functions (Awareness)
�Technology and Architecture (Awareness)
�ITIL Qualification scheme (Awareness)
WHO SHOULD ATTEND
The IT Service Management V3 course is appropriate for
individuals who:
�Require a basic understanding of the ITIL framework and how
it may be used to enhance the quality of IT service
management within an organization.
�Are IT professionals that are working within an organization
that has adopted and adapted ITIL, who need to be informed
about and thereafter contribute to an ongoing service
improvement program. ...''
Please go to the school's official website for training price and schedule:
http://www.procept.com/
Phone:1-800-261-6861
School Address:
Procept Associates Ltd.
1234 Kingston Rd.
Suite 125
Toronto, ON
M1N 1P3
CANADA
Jobs & Resumes: Charlottetown, Fredericton, Ottawa, Toronto, Saint John, Vancouver
Houses & Roommates: Charlottetown, Fredericton, Ottawa, Toronto, Saint John, Vancouver
Travel Agencies: Ottawa, Toronto, Vancouver
Search other schools for IT Service Management Foundation V3 training resources.
Other training courses offered by PROCEPT ASSOCIATES LTD.:
IT Service Management Foundation
ITIL for IT Management
ITIL Practitioner: Problem Management
ITIL Practitioner: Release and Control
ITIL Practitioner: Service Desk and Incident Management
ITIL Practitioner: Service Level Management
ITIL Manager: Mastering IT Service Management
Justifying ITIL to Business and IT Management
ITIL V3 Foundation Bridge
ITIL V3 Service Manager Bridge
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