Training Course:ITIL® V3 FOUNDATION BRIDGESchool/Trainer:PROCEPT ASSOCIATES LTD.
Toronto, ON, Canada
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' Examination
At the end of the course, participants�will write the final ITIL V3 Foundation Bridge examination, comprising of 20 multiple choice questions, from which delegates are required to score 13 points (equivalent to 65%) to be awarded ITIL V3 Foundation Certificate in IT Service Management.
LEARNING OBJECTIVES
Participants will gain practical skills in the following areas:
�Service Management as a practice (Awareness)
�Service Lifecycle (Awareness)
�Key Principles and Models (Awareness)
�Generic Concepts (Awareness)
�Selected Processes (Awareness)
�Selected Roles (Awareness)
�Selected Functions (Awareness)
�Technology and Architecture (Awareness)
�ITIL Qualification scheme (Awareness)
WHO SHOULD ATTEND
The ITIL V3 Foundation Bridge course is appropriate for individuals who:
�Hold the ITIL Foundation Certificate from earlier ITIL versions who want knowledge and understanding of the new content of ITIL V3.
PREREQUISITE
This qualification is only available to candidates who already hold the Foundation Certificate in IT Service Management from previous versions of ITIL.
MATERIALS
You will receive a course binder containing copies of presentation slides, case studies, exercises and suggested solutions.
WHAT YOU WILL LEARN
Course Introduction and Introduction
The Service Lifecycle
The Lifecycle Phase: Service Strategy
�Functions and Processes in Service Strategy
�Service Portfolio Management (SPM)
�Demand Management
The Lifecycle Phase: Service Design
�Functions and Processes in Service Design
�Service Catalogue Management
�Information Security Management
�Supplier Management
The Lifecycle Phase: Service Transition
�Functions and Processes in Service Transition
�Change Management
�Service Asset and Configuration Management
�Release and Deployment Management
The Lifecycle Phase: Service Operation
�Functions and Processes in Service Operation
�Event Management
�Request Fulfillment
�Access Management
The Lifecycle Phase: Continuous Service Improvement
�Functions and Processes in Service Operation
�The 7 step improvement process
Review, Wrap Up and Mock
ITIL V3 Foundation Bridge Examination
...''
Please go to the school's official website for training price and schedule:
http://www.procept.com
http://www.procept.com
Phone:1-800-261-6861
School Address:
Suite 125, 1234 Kingston Rd.
Jobs & Resumes: Toronto
Houses & Roommates: Toronto
Travel Agencies: Toronto
Search other schools for ITIL® V3 FOUNDATION BRIDGE training resources.
Other training courses offered by PROCEPT ASSOCIATES LTD.:
Business Analysis Essentials
Comprehensive Business Analysis Part 1
Comprehensive Business Analysis Part 2
Project Management for Business Analyst
Analytical Thinking for Business Analyst
Testing for the Business Analyst
Virtual Teams
BEATING THE CLOCK: PRIORITIZATION & PERSONAL TIME MANAGEMENT
PROJECT MANAGEMENT ESSENTIALS FOR CONSTRUCTION
Project Portfolio Management
IT SERVICE MANAGEMENT FOUNDATION V3
ITIL® V3 SERVICE MANAGER BRIDGE
LEADERSHIP, RELATIONSHIP, AND CHANGE: EXPLORING THE BEHAVIORAL ASPECTS OF PROJECT
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