IT SERVICE MANAGEMENT FOUNDATION V3

PROCEPT ASSOCIATES LTD.
Toronto, ON, Canada

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' Examination
At the end of the course, participants�will write the final ITIL Foundation Certificate in IT Service Management examination, comprising of 40 multiple choice questions. Delegates are required to score 26 points (equivalent to 65%) to be awarded the ITIL Foundation Certificate in IT Service Management.

LEARNING OBJECTIVES
Participants will gain practical skills in the following areas:
�Service Management as a practice (Comprehension)
�Service Lifecycle (Comprehension)
�Key Principles and Models (Comprehension)
�Generic Concepts (Awareness)
�Selected Processes (Awareness)
�Selected Roles (Awareness)
�Selected Functions (Awareness)
�Technology and Architecture (Awareness)
�ITIL Qualification scheme (Awareness)

WHO SHOULD ATTEND
The IT Service Management V3 course is appropriate for individuals who:
�Require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
�Are IT professionals that are working within an organization that has adopted and adapted ITIL, who need to be informed about and thereafter contribute to an ongoing service improvement program.
�Are IT professionals, business managers and business process owners.

PREREQUISITES
There are no prerequisites for this course.

MATERIALS
You will receive a course binder containing copies of presentation slides, case studies, exercises and suggested solutions.

WHAT YOU WILL LEARN

Course Introduction and Introduction

Service Management as a Practice

The Service Lifecycle

The Lifecycle Phase: Service Strategy
�Functions and Processes in Service Strategy
�Financial Management
�Service Portfolio Management (SPM)
�Demand Management

The Lifecycle Phase: Service Design
�Functions and Processes in Service Design
�Service Catalogue Management
�Service Level Management
�Capacity Management
�Availability Management
�IT Service Continuity Management
�Information Security Management
�Supplier Management

The Lifecycle Phase: Service Transition
�Functions and Processes in Service Transition
�Transition Planning and Support
�Change Management
�Service Asset and Configuration Management
�Release and Deployment Management
�Service Validation and Testing
�Evaluation
�Knowledge Management

The Lifecycle Phase: Service Operation
�Functions and Processes in Service Operation
�Event Management
�Incident Management
�Request Fulfillment
�Problem Management
�Access Management
�Monitoring and Control
�IT Operations
�Service Desk
�Technology and Architecture

The Lifecycle Phase: Continuous Service Improvement
�Functions and Processes in Service Operation
�The 7 step improvement process

Review, Wrap Up and Mock

ITIL Foundation Certificate Examination
...''

Phone:1-800-261-6861

School Address:

Suite 125, 1234 Kingston Rd.


Jobs & Resumes: Toronto
Houses & Roommates: Toronto
Travel Agencies: Toronto

Search other schools for IT SERVICE MANAGEMENT FOUNDATION V3 training resources.

Comprehensive Business Analysis Part 1
Comprehensive Business Analysis Part 2
Project Management for Business Analyst
Analytical Thinking for Business Analyst
Testing for the Business Analyst
Virtual Teams
BEATING THE CLOCK: PRIORITIZATION & PERSONAL TIME MANAGEMENT
PROJECT MANAGEMENT ESSENTIALS FOR CONSTRUCTION
Project Portfolio Management
ITIL® V3 FOUNDATION BRIDGE
ITIL® V3 SERVICE MANAGER BRIDGE
LEADERSHIP, RELATIONSHIP, AND CHANGE: EXPLORING THE BEHAVIORAL ASPECTS OF PROJECT

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