ITIL® V3 SERVICE MANAGER BRIDGE

PROCEPT ASSOCIATES LTD.
Toronto, ON, Canada

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' Examination
At the end of the course, participants�will write the final ITIL V3 Service Manager Bridge examination, comprising of 20 scenario-based complex multiple choice questions, from which delegates are required to score 16 points (equivalent to 80%) to be awarded ITIL Expert in IT Service Management.

LEARNING OBJECTIVES
Candidates will gain understanding and competencies in IT Service Management as described in the ITIL Service Strategy, ITIL Service Design, ITIL Service Transition, ITIL Service Operation, ITIL Continual Service Improvement, ITIL Introduction and ITIL Glossary publications, upon successful completion of the course. Candidates will also be prepared for the ITIL V3 Service Manager Bridge Examination.

WHO SHOULD ATTEND
The ITIL V3 Service Manager Bridge course is suitable for individuals who:
�Already hold the Manager’s Certificate in IT Service Management at an earlier ITIL version, and wish to obtain the ITIL Expert in IT Service Management, thereby demonstrating their knowledge of ITIL V3.
�Are Chief Information Officers, Senior IT Managers, IT Managers and Supervisors, IT professionals and IT Operation practitioners.

PREREQUISITE
This qualification is only available to candidates who currently hold the Manager’s Certificate in IT Service Management

MATERIALS
You will receive a course binder containing copies of presentation slides, case studies, exercises and suggested solutions.

WHAT YOU WILL LEARN

Course Introduction and Introduction

Service Management as a Practice
�Functions and Processes
�Roles and Organization
�Technology and Architecture
�Implementation Considerations
�Complementary Industry Guidance

The Service Lifecycle

The Lifecycle Phase: Service Strategy
�Functions and Processes in Service Strategy
�Financial Management
�Service Portfolio Management (SPM)
�Demand Management

The Lifecycle Phase: Service Design
�Functions and Processes in Service Design
�Service Catalogue Management
�Capacity Management
�Availability Management
�IT Service Continuity Management
�Information Security Management
�Supplier Management

The Lifecycle Phase: Service Transition
�Functions and Processes in Service Transition
�Transition Planning and Support
�Change Management
�Service Asset and Configuration Management
�Release and Deployment Management
�Service Validation and Testing
�Evaluation
�Knowledge Management

The Lifecycle Phase: Service Operation
�Functions and Processes in Service Operation
�Event Management
�Incident Management
�Request Fulfillment
�Problem Management
�Access Management
�Monitoring and Control
�IT Operations
�Service Desk

The Lifecycle Phase: Continuous Service Improvement
�Functions and Processes in Service Operation
�The 7 step improvement process

Review, Wrap Up and Mock

ITIL V3 Service Manager Bridge Examination
...''

Phone:1-800-261-6861

School Address:

Suite 125, 1234 Kingston Rd.


Jobs & Resumes: Toronto
Houses & Roommates: Toronto
Travel Agencies: Toronto

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