Customer Service

Curtin Training Solutions
Kalgoorlie, WA, Australia

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' This course explains why good customer service is good business and shows how individuals can give better service. The attitude an individual displays towards a customer is often a reflection of how they feel about themselves and their employer. Each of us is a service provider in one form or another and AussieHost is about helping everyone share his or her best. Suitable for all ages and all skill levels.
Target Audience The course will benefit anyone who deals with customers, including support staff and managers.
Content Making customers feel welcome
Remembering names
Handling complaints
Communicating
Listening

Learning Outcomes Enhanced Confidence
New Skills to provide improved job satisfaction
Improved service for their local customers
Enhanced employee pride and sense of responsibility
Lower staff turnover
Valuable new personal job skills

Certification A certificate of attendance will be given to each student.

...''

Phone:(08) 9088 6808 or 9088 6812

School Address:

Curtin Training Solutions, Locked Bag 22
Kalgoorlie
Western Australia 6433

Jobs & Resumes: Kalgoorlie
Houses & Roommates: Kalgoorlie

Search other schools for Customer Service training resources.

Access VBA
Excel VBA
Office 2007
MYOB Module 1
MYOB Module 2
MYOB Payroll
Dealing with Conflict
Communication
Effective Meetings
Safety and Health Rep
Investigate Incidents
Managing Occupational Health & Safety
Project Management
Report Writing
Public Speaking
Time Management
Effective Supervisor

Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
 

Tips: Besides Acquiring latest course information by the search form, Students can also leave their study interests here and let schools callback.