Front Desk Superstar

Curtin Training Solutions
Kalgoorlie, WA, Australia

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' This one day seminar, presented by Skillpath Seminars, of international fame and usually only available in capital cities will provide participants with practical techniques on how to master the many critical responsibilities of the front desk, including dealing with difficult people in person and on the phone, maintaining control even in the most stressful situations, projecting a professional image for your organisation and much more.

Target Audience Any one in charge of the front desk in any organisation
Content Techniques for handling difficult callers, visitors and tasks with ease
Phone techniques that will de-stress your day and keep in control
Down–to–Earth ways to project an image that commands respect
How to keep your cool under pressure�even when others are angry or upset
How to juggle multiple responsibilities and the priorities of more than one boss
Safety update: What you must know to handle security threats and dangerous situations

Learning Outcomes In just one day you will gain dozens of powerful practical skills like these:
How to maintain your calm... even when events or others around you are out of control
8 great strategies you can count on when it comes to handling difficult people and situations.
Powerful phone skills that will help you handle multiple calls with confidence and ease �no matter what!
Specific things you can do right now to project and image that commands respect.
Tactics for maintaining safety and security for yourself and your organisation
How to achieve job satisfaction and enjoyment that make the day fly by

Certification A statement of attendance will be given to each student.

...''

Phone:(08) 9088 6808 or 9088 6812

School Address:

Curtin Training Solutions, Locked Bag 22
Kalgoorlie
Western Australia 6433

Jobs & Resumes: Kalgoorlie
Houses & Roommates: Kalgoorlie

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