Training Course:CUSTOMER SERVICESchool/Trainer:Challenger TAFE
Fremantle, Mandurah, Perth, Rockingham, WA, Australia
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' This online course is designed for both personal and commercial use. Managers can use this tool for staff training and individuals looking for promotion.
It can also be used by anyone who wishes to gain skills, experience and knowledge in the area. Using the following units:
Defining Service
Communicating
Getting Your Message Across
Using the Right Words
Matching the Customer’s Style
Using Questions
Dealing with Angry Customers
Resolving Conflict
Writing Letters to Customers
Breaking Bad News in a Letter
Giving Written Instructions
Writing Helpful Manuals
Fixing Problems
Using Complaints
Frequently-Asked Questions
Answering Employee Questions
Finding What Customers Want
Using Surveys
Finding (the Real) Problems
Finding Solutions
Building a Department
Forming a Customer Service Organisation
Building Teams
Hiring Service Pros
Motivating Service People
Helping the Good Get Better
Creating a Productive Environment
...''
Please go to the school's official website for training price and schedule:
http://www.challengertafe.wa.edu.au/
Phone:1800 001 001
School Address:
Fremantle Campus
15 Grosvenor Street, Beaconsfield
Perth, Western Australia (WA) 6162
Henderson Campus
12 Egmont Road, Henderson
Perth, Western Australia (WA) 6166
Murdoch Campus
Murdoch Drive, Murdoch
Perth, Western Australia (WA) 6150
Peel Campus
Education Drive, Mandurah
Western Australia (WA) 6210
Rockingham Campus
Simpson Avenue, Rockingham
Western Australia (WA) 6168
Jobs & Resumes: Fremantle, Mandurah, Perth, Rockingham
Houses & Roommates: Fremantle, Mandurah, Perth, Rockingham
Travel Agencies: Perth,
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