Training Course:A+ Remote Support (Certificate)School/Trainer:New Horizons Computer Learning Centers of Raleigh, Durham, Chapel Hill and Fayetteville
Durham, Fayetteville, Raleigh, North Carolina, United States
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' In this course, students will learn to assist users remotely as a help desk or call center support technician.
Who should attend:
Entry-level IT professional or PC service technician with basic skills in installing, building, upgrading, repairing, configuring, troubleshooting, optimizing, diagnosing, and performing preventative maintenance of basic personal computer hardware and operating systems, but without extensive field experience or specific competencies in technical support for a remote-based work environment. In addition, candidates for CompTIA A+ certification.
At completion:
Upon successful completion of this course, students will be able to: - investigate tools, issues, and skills that form the basis of best practices for remote technical support professionals. - install and configure personal computer components. - maintain and troubleshoot personal computer components. - install, manage, and optimize operating systems. - maintain and troubleshoot operating systems. - install, configure, and troubleshoot printers and scanners. - establish and troubleshoot network connections. - maintain and troubleshoot computer security.
Pre-requisite:
A+ Certification (2006 Objectives)
Outline:
Lesson 1: Remote Technician Professional Best Practices
Tools of the Trade
Professionalism and Communication
Lesson 2: Installing and Configuring Personal Computer Components
Install and Configure Adapter Cards
Install and Configure Display Devices
Install and Configure Input Devices
Install and Configure Multimedia Devices
Lesson 3: Maintaining and Troubleshooting Personal Computer Components
Maintain Storage Devices
Troubleshoot Storage Devices
Troubleshoot Adapter Cards
Troubleshoot Display Devices
Troubleshoot Input Devices
Troubleshoot Multimedia Devices
Troubleshoot Other Peripheral Devices
Lesson 4: Installing, Managing, and Optimizing Operating Systems
Install and Upgrade Operating Systems
Operating System Management Utilities
Manage Disks and File Systems
Optimize Operating Systems
Lesson 5: Maintaining and Troubleshooting Operating Systems
Maintain Operating Systems
Troubleshoot Operating Systems
Recover Operating Systems
Lesson 6: Installing, Configuring, and Troubleshooting Printers and Scanners
Install and Configure Printers and Scanners
Troubleshoot Printers and Scanners
Lesson 7: Establishing and Troubleshooting Network Connections
Network Protocols
Internet Technologies
Create Network Connections
Configure Network Resource Sharing
Troubleshoot Networks
Lesson 8: Maintain and Troubleshoot Computer Security
Implement Computer Security for Remote Networks
Maintain Computer Security
Troubleshoot Computer Security for Remote Networks
...''
Please go to the school's official website for training price and schedule:
http://www.nhrtp.com/
Phone:919-336-1000
School Address:
200 Sorrell Grove Church Road, Morrisville, NC 27560
2520 Murchison Road, Suite 2A, Fayetteville, NC 2830
Jobs & Resumes: Durham, Fayetteville, Raleigh
Houses & Roommates: Durham, Fayetteville, Raleigh
Travel Agencies:
Search other schools for A+ Remote Support training resources.
Other training courses offered by New Horizons Computer Learning Centers of Raleigh, Durham, Chapel Hill and Fayetteville:
Access 2007
VBA for Excel
PowerPoint 2007
Publisher 2003
Illustrator CS3
InDesign CS3
Photoshop CS2
A+ Depot Technician
A+ Essentials
A+ IT Technician
CISSP
SCNP Hardening the Infrastructure
SCNP Network Defense and Counter Measures
Security+
C#
SharePoint 2007
ITIL v3 Foundations
Developing Microsoft ASP.NET Web Applications Using Visual Studio .NET
Advanced Web Application Development using Microsoft ASP.NET
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