Training Course:Mac OS X Help Desk Essentials v10.3School/Trainer:Apple Computer Australia
Brisbane,Melbourne,Sydney, Australia
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' Support your Mac OS X customers.
Course Description
Mac OS X Help Desk Essentials is a three-day, hands-on course that provides an intense and in-depth exploration of troubleshooting on Mac OS X. This course is designed to give you a tour of the breadth of functionality of Mac OS X and the best methods for effectively troubleshooting issues that arise.
Who should attend?
This class is for help desk specialists, technical coordinators, service technicians, and others who support Mac OS X customers. This could include help desk personnel in businesses that use Mac OS X systems for general productivity or creative design, service technicians who support Mac OS X customers, and technical coordinators or power users who manage networks of Mac OS X systems for their organization -- such as teachers and technology specialists who manage a classroom network or computer labs.
Prerequisites
Students should meet the following prerequisites for the Mac OS X Help Desk Essentials course:
Basic Mac OS X knowledge
Basic troubleshooting experience
Recommended Next Steps
Apple Certified Help Desk Specialist exam
Apple Certified Help Desk Specialist exam
The new Apple Certified Help Desk Specialist (ACHDS) certification verifies a foundation in Mac OS X features and use and an ability to configure key services, perform basic troubleshooting, and assist end users with essential Mac OS X capabilities.
Mac OS X Help Desk Essentials v10.3 exam (9L0-400) -- US$100
Covers a practical knowledge of the features of Mac OS X v10.3 and the basics of managing Mac OS X client systems running Mac OS X v10.3. For specific exam objectives, see the Skills Assessment Guide for the Mac OS X Help Desk Essentials v10.3 exam.
The ACHDS v10.3 certification is granted upon successful completion of this exam.
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Please go to the school's official website for training price and schedule:
http://training.apple.com.au/
Phone:(02) 9641 8216
School Address:
Apple Computer Australia
16 Rodborough Road
Frenchs Forest NSW 2086
133 MAC (622)
9am to 6pm, AEST
Tel:(02) 9641 8216
Email:applecaretraining@asia.apple.com
Jobs & Resumes: Brisbane, Melbourne, Sydney
Houses & Roommates: Brisbane, Melbourne, Sydney
Other training courses offered by Apple Computer Australia:
Mac OS X Fundamentals v10.3
Mac OS X Daily Productivity v10.3
System Administration of Mac OS X Clients v10.3
Directory Services v10.3
Mac OS X Server Essentials v10.3
System Administration Using Mac OS X Server v10.3
Xsan Administration
Apple Desktop Service Certification
Apple Portable Service Certification
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