Dealing with Difficult Situations

RMIT University Continuing Education Centre
Melbourne, VIC, Australia

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' Afraid you might lose the upper hand in a difficult situation with a client or boss? Learn techniques to ensure that you maximise your chances of maintaining control and achieving your outcomes in the most trying situations. Discover how to lead management, clients or peers to win/win results. Find out how to focus on building instant rapport and breaking down barriers. See how objections can be easily overcome by simply choosing the right responses to challenge pre-conceived ideas. Explore ways of building and maintaining effective long-term relationships. Presenters: Alan Mason, Master NLP Practitioner and Maggie Walsh, MA (Hons), MPRIA, Master NLP Practitioner
...''

Phone:03 9925 8111

School Address:

RMIT Training
Level 3, 449 Swanston Street
Melbourne VIC 3000
Australia

Jobs & Resumes: Melbourne
Houses & Roommates: Melbourne
Travel Agencies: Melbourne

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