Coping with Aggression and Dealing with Conflict

WWP Training Ltd.
London, Windsor, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' This programme gives greater insight into human behaviour, identifying why some people are difficult and how to deal with different types of people problems.

Programme Developed For
This programme is for you if you need to understand, manage or prevent the potential development of situations involving aggression and conflict, or deal with difficult people.

Programme Focus
Types of behaviour
�Identifying “difficult�people
�Why are people “difficult�
�Fundamentals of conflict

Identifying aggressive types
�Levels of aggression
�Main causes of aggression
�Personality types

Communicating
�Confidently
�Calmly
�Control under pressure
�Professionally

Essential skills for coping with conflict
�Listening and questioning techniques
�Giving and receiving feedback
�Developing assertiveness techniques
�Negotiating a realistic outcome
�Verbal and non-verbal communication

A step by step approach
�Step by step techniques for changing behaviour
�Staying calm
�Challenging without damaging
�Motivating staff

Taking responsibility for difficult people
�Pre-empting difficult situations
�Positive resolution of problems
�Create a checklist for solving people problems
...''

Phone:01753 857 828

School Address:

WWP Training Ltd.
39-45 Victoria Street
Windsor
Berkshire
SL4 1HE
UK


Jobs & Resumes: London, Windsor
Houses & Roommates: London, Windsor
Travel Agencies: London,

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