Dallas Job Seekers
Training Course:

Computer Telephony Integration (CTI)



Dallas, Texas, United States

Course Format:
Classroom | E-learning | Virtual | Online/Live | On-site/In-house | Blended

Course Description:

Executive Summary

Basics of Telephony
Advantages of Computer Telephony
PC-Based CT
The Telephony Environment
Telephone Networks
Computer Telephony Systems
Trends in CT
Internet Telephony
PBX Integration
Unified Messaging
On-board Fax
PCI Cards
Call Center Framework, Fundamentals, and Core Applications
Call Center Technology Infrastructure and Trends
PBX/ACD, standalone ACD, hybrid/CTI, and Communications Servers
Switch application infrastructure
Network infrastructure
Telephony Signals
The Analog Interface
This content is provided as an external resource. Please read full archival course description here.

Elements of this syllabus are subject to change.

Please go to the school's official website for training price and schedule:


School Address/Venue(s):

The Centrum
3102 Oak Lawn Avenue, Suite 700
Dallas, Texas 75219 USA

Training Locations:
Dallas, TX
California, Oregon and Washington States (Chapman University Campuses)

Course List: Dallas
Travel Agencies: Dallas

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