Training Course:

Computer Telephony Integration (CTI)

School/Trainer:

TONEX, Inc.

Course Description:

Executive Summary

Basics of Telephony
Advantages of Computer Telephony
PC-Based CT
The Telephony Environment
Telephone Networks
Computer Telephony Systems
Trends in CT
Internet Telephony
PBX Integration
Unified Messaging
On-board Fax
PCI Cards
Call Center Framework, Fundamentals, and Core Applications
Call Center Technology Infrastructure and Trends
PBX/ACD, standalone ACD, hybrid/CTI, and Communications Servers
Switch application infrastructure
Network infrastructure
DID, DOD, DNIS and ANI
Telephony Signals
The Analog Interface
This content is provided as an external resource. Please read full archival course description here.

Elements of this syllabus are subject to change.

Please go to the school's official website for training price and schedule:
http://www.tonex.com/
Phone:1-888-868-6639

School Address/Venue(s):

The Centrum
3102 Oak Lawn Avenue, Suite 700
Dallas, Texas 75219 USA

Training Locations:
Dallas, TX
California, Oregon and Washington States (Chapman University Campuses)

Course List: Dallas
Travel Agencies: Dallas
Compare Computer Telephony Integration (CTI) training programs and courses.

Other training courses offered by TONEX, Inc.:
CDMA Fundamentals (IS-95)

CDMA Network Planning

CDMA2000 (1xEV-DO and 1xEV-DV) Security

CDMA2000 (1xEV-DO Security

CDMA2000

Cellular Networks Performance Workshop

Certified Information Systems Auditor (CISA)

Certified Information Systems Security Professional (CISSP)

Certified Wireless Security Professional

CISSP Boot Camp

CRM

Cryptography and Network Security

Customer Care & Call Center Boot Camp

Customer Care

Customer Retention and Churn Reduction

Data Mining Boot Camp

DoDAF

DWDM

EDGE

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