Training Course:Customer CareSchool/Trainer:TONEX, Inc.
Dallas, Texas, United States
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' Customer care or customer service?
Customer identification: sampling strategies and identification of potential, latent and former customers
Strategies for customer satisfaction measurement on the Web
Customer satisfaction measurement systems
Linking customer satisfaction measurement with bottom-line results
Effective use of customer satisfaction information
Customer Service Excellence
How to Win and Keep Customers
Knowing what customers expect
Understanding the signals you transmit to, and receive from, other people
The Customer Caring Concept
What is ’customer caring’?
The ten commandments of ’customer caring’
Customer expectations - what are they and how to exceed them
What makes people buy and why
Developing profitable quality-oriented customer relationships
Handling ordering, conflicts and complaints
Creating long term customer loyalty
Building the company’s prestige, brand and profile
Attitude and Positive habits
How to develop the win-win success and negotiation attitudes
Understanding quality and ISO 9000
Building customer-oriented leadership
Handling transactions with customers
Putting customer service in the limelight
WORKSHOPS
Assessing the personality types of your customers
Controlling problem situations
Creating a positive image with customers
Cultivating effective skills for both phone and e-mail communications
Proven-successful steps to follow during a customer service transaction
Recognizing signals of irritation and responding appropriately to refocus on finding a solution
Translating customer service into business language
Developing a customer-responsive planning system that builds pliability
Developing customer-oriented reinforcement systems
Creating the effective team: best practices in interviewing and motivating
Measuring proactive customer service
Defining the concept of satisfaction measurement
Defining customer care KPIs ...''
Please go to the school's official website for training price and schedule:
http://www.tonex.com/
Phone:1-888-868-6639
School Address:
The Centrum
3102 Oak Lawn Avenue, Suite 700
Dallas, Texas 75219 USA
Training Locations:
Dallas, TX
California, Oregon and Washington States (Chapman University Campuses)
Jobs & Resumes: Dallas
Houses & Roommates: Dallas
Travel Agencies: Dallas
Search other schools for Customer Care training resources.
Other training courses offered by TONEX, Inc.:
CDMA2000
Cellular Networks Performance Workshop
Certified Information Systems Auditor (CISA)
Certified Information Systems Security Professional (CISSP)
Certified Wireless Security Professional
CISSP Boot Camp
Computer Telephony Integration (CTI)
CRM
Cryptography and Network Security
Customer Care & Call Center Boot Camp
Customer Retention and Churn Reduction
Data Mining Boot Camp
DoDAF
DWDM
EDGE
Electromagnetic Compatibility (EMC/EMI) Boot Camp
Enterprise Application Integration (EAI)
Enterprise Architecture (EA) Boot Camp
Error Control Coding (ECC)
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