Comprehensive Technical Support

GlobalKnowledge Philippines, Inc.
Pasig City, Metro Manila, Philippines

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Fee: P 12995+vat

Course Description:

'' Comprehensive Technical Support Training
Duration: 3 DAYS
Time: 9:AM �5:00PM
Start: upon client’s request
Fee: P12, 995.00 + vat/ participant
Venue: In-house

COMPREHENSIVE TECHNICAL SUPPORT TRAINING

This technical support training program combines the best of customer service training with the skills required to present technical information to both technical and non-technical customers. This is a complete holistic training involving simulation, confidence building and listening skills. The result is a communication skills training program that allows you to deliver excellent technical support while making the job enriching and enjoyable.
Outline of Contents
Life Beyond Technology
Showing Customers You Care
Participants learn about the importance of the customer service role in technical support, having a customer-focused attitude, using verbal skills to build rapport, and creating a personal mission statement. Also includes communication through other media like E-mail.

Searching For Clues
Understanding Customer Needs
Covers the critical skills for opening a technical support call, refocusing upset callers, questioning, listening, and confirming understandings.

Working The Evidence
Solving Customer Problems
Teaches the essential skills of developing a problem statement, using resources to reduce call length, securing customer satisfaction, and documenting the call.

Putting Out Fires
Cooling Down Challenging Calls Confidence Building
Participants learn needed skills for dealing with challenging calls, turning around dissatisfied customers, asking for help, and bouncing back from stressful calls.

Struggling on Fears and Discomfitures
Confidence Building
Participants learn how to manage their nervous and not to be rattled while talking to clients. This will also enhance their presence of mind and to be more focus in attending to client’s needs.

On the Field
Simulation
Lets them apply their acquired knowledge during the trainings through simulation. Likewise familiarizes them to the system and allows them to practice, and adapt the environment of Technical Support.

Enroll Now!

GLOBALKNOWLEDGE PHILIPPINES, INC.
2502B West Tower, PSE Bldg. Exchange Road, Ortigas Center, Pasig City, Philippines
Tel. Nos. (632) 6830969 / 6373657
Email: Roselle@globalknowledgeph.com; mcle@globalknowledgeph.com; sixsigmagk@gmail.com,
URL: www.gkphilippines.com
...''

Phone:(02)6830969

School Address:

2502B West Tower, Phil. Stock Exchange Bldg. Ortigas Center, Pasig

Jobs & Resumes: Pasig City
Houses & Roommates: Pasig City

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