Client Care For Real Estate Managers

Human Resource and Organisational Development Consultancy (HRODC) Training Institute
London, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' Who is a ‘front-line staff�

Who has customer/ client-relation and customer/ client-relation responsibility?

Value of front-line staff to organisational effectiveness;

Features of a Client-Driven Organisation

Internal & External Factors Influencing Client Behaviour

Client Motivation

Responsibility of the service provider/ goods retailer, and manufacturer under The Supply of Goods and Services Act 1982

How Can We Assure Clients That They Are Getting a Good Deal?

Working Towards Clients�Continued Accessing of Service

The ‘Sale of Goods Act�
Legal Interpretation of ‘Fitness For Purpose�
Sensitisation & Client Needs: Role Transposition

What To Know About Your Clients

Maintaining a Generalised Client Information System

Dealing With Sensitive Situations: Confidentiality VS Disclosure

Dealing With an Irate Client: Understanding Clients�Frustration

Improving Worker-Client Relation

Dealing with ‘the irate customer/ client.

Communication: Perfecting ‘The Approach�& Offering Assistance

Contributing to the maintenance of customer/ client loyalty

Empowering Front-line Staff to Redress ‘Dissatisfactory Client/ Customer Situations�
Seeking help and advice from colleagues and managers, when faced with difficult situations

Dealing with conflict between client/ customer and front-line staff.

The responsibility of service provider/ goods retailer under The Sale and Supply of Goods to Consumers Regulations 2002.

Client Service: The Legal Environment

Obligations of the service provider under the ‘Sale of Goods Act 1979�
The responsibility of service provider/ under The Sale and Supply of Goods to Consumers Regulations 2002.

The Unfair Terms in Consumer Contract Regulations 1999

What constitutes a ‘non-binding�contract, under The Unfair Terms in Consumer Contracts Regulations 1999

The role of the Office of Fair Trading (OFT), in dealing with consumers�complaints under The Unfair Terms in Consumer Contracts Regulations 1999

The Powers of the Office of Fair Trading, under the Unfair Terms in Consumer Contract Regulations 1999s

The role of Trading Standards in dealing with consumer complaints
...''

Phone:+44 (0) 20 82657008

School Address:

328 Linen Hall, 162-168 Regent Street, London. W1B 5TD, UK
122A Bhylls Lane, Wolverhampton, West Midlands WV3 8DZ, UK



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