Training Course:ITIL V3 Intermediate Service Capability Module: Operational Support and Analysis (OSA) WorkshopSchool/Trainer:Creative Enterprise Solutions, LLC
Irvine (Orange County), AZ, United States
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Teacher/Instructor: Brian Flora, ITIL v3 Expert, ISEB Accredited Master Instructor
Term: 01/12/2009 - 01/16/2009
Fee: $3195.00
Course Description:
'' Description: This 5-day course immerses learners in the practical aspects of the ITIL® v3 Service Lifecycle and leads to an ITIL Intermediate Certificate in Operational Support and Analysis (OSA).
The course centers on the ability of the IT organization to deliver and support IT services on a day to day basis. The focus is on effectively monitoring events, responding to user requests, minimizing the impact of incidents, and proactive identification and resolution of underlying problems.
Process areas include:
�Service Desk
�Access Management
�Incident Management
�Problem Management
�Request Fulfillment
�Event Management and Monitoring
�Knowledge Management
�Continual Service Improvement
�and more...
Service Operations is where IT strategy is executed, and the IT organization delivers the services required by the business. Organizations with effective Operational Support and Analysis capabilities are better equipped to meet agreed upon Service Levels and deliver value to the business.
Prerequisite: Candidates must hold an ITIL v3 Foundations Certificate or an ITIL v2 Foundations Certificate plus a v2-v3 Foundations Bridge Certificate
An optional 90 minute, closed book multiple choice, multi-part, scenario based examination is administered by an independent proctor at the end of the course. The course provides Four (4) credits toward ITIL v3 Expert certification.
As a PMI Registered Education Provider (REP), this course provides 36 PDUs to students who are PMP® or CAPM® Certified. ...''
Please go to the school's official website for training price and schedule:
http://www.creativeenterprisesolutions.com
http://www.creativeenterprisesolutions.com/itil-intermediate-osa.php
Phone:1-866-856-3117
School Address:
Creative Enterprise Solutions, LLC
2721 Hotel Terrace Dr
Santa Ana, CA 92705
Jobs & Resumes: Irvine (Orange County)
Houses & Roommates: Irvine (Orange County)
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Other training courses offered by Creative Enterprise Solutions, LLC:
ITIL v3 Foundations Certification
ITIL v3 Foundations Certification
PMP Exam Prep
PMP Exam Prep
PMP Exam Prep
PMP Exam Prep
PMP Exam Prep
PMP Exam Prep
ITIL V3 Intermediate Service Capability Module: Operational Support and Analysis (OSA)
ITIL V3 Intermediate Service Capability Module: Operational Support and Analysis (OSA)
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