Customer Service Excellence

NDJ Consultants
Pretoria, South Africa

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Fee: R2 400,00 pp (Excl 14% VAT)

Course Description:

'' In today’s competitive marketplace, extending excellent customer service is essential to the survival of any business.

This 2-day programme will provide you with the skills and knowledge to deliver outstanding customer service and be able to take a negative and turn it into a positive.

This will ensure that customers are not only happy, but convinced that they had an outstanding experience �the "Wow" Factor, that they would not have gotten with any other company.

NQF Level 3
7 Credits

Programme Outline:

1. The Importance of Good Customer Care
2. Building a Good Relationship with your Customer
3. Taking Customer to the Next Level
4. Solving Problems Effectively
5. Gaining a Competitive Advantage
6. Internal Customers

A range of assessment methods and tools will be used to assess the competence level of each individual learner.

When the learner is found to be competent in the specific field of knowledge a certificate will be issued.

...''

Phone:012-991 6668

School Address:



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