Business Administration

NDJ Consultants
Pretoria, South Africa

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Fee: R4 800,00 pp (Excl 14% VAT)

Course Description:

'' Success in the workplace is highly dependant on a set of behavioural standards that mirror the values and the brand of the organisation, and set you aside as a class-act.

Administrators provide the backbone of an organisation, dealing with basic day-to-day issues, and are the first point of contact for different departments within the organisation and for clients and suppliers.

Administrators will be most effective when they build strong relationships with the team, colleagues and customers. They must make positive, confident contributions and achieve excellence in the service they provide.

Programme Outline:

Module 1: The Role of the Administrator
Module 2: Etiquette and Professionalism in the Workplace
Module 3: Effective Communication
Module 4: Bussiness Writing
Module 5: Supporting your Manager
Module 6: Time Management
Module 7: Improving Internal Customer Satisfaction
Module 8: Improving your Self Confidence

Concrete, real-world examples, with which the learner can readily identify, are found throughout the programme. Many of the examples are original, while others are researched from information published in magazines, newspapers and journals.

Exhibits, which include figures, tables, and self-assessment quizzes and case studies aid in the comprehension of information. The self-assessment exercises also help in skill building and application.

A certificate will be issued to each delegate after successful completion of the programme.
...''

Phone:012-991 6668

School Address:



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