Certificate IV in Customer Contact

Esset Australia
Adelaide, Burnie, Brisbane, Hobart, Launceston, Narrabundah, Sydney, West Perth, Australia

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' The Certificate IV in Customer Contact is relevant for existing team leaders and managers in Contact Centre environments.

Course Requirements

7 core units and 6 elective units - 13 units in total.

Core units:

BSBCCO402A Gather, collate and record information
BSBCUS401A Coordinate implementation of customer service strategies
BSBLED401A Develop teams and individuals
BSBMGT403A Implement continuous improvement
BSBMGT405A Provide personal leadership
BSBOHS407A Monitor a safe workplace
FNSICORG515A Provide mentoring and coaching within the workplace

Elective units:

BSBCOM401B Organise and monitor the operation of compliance management system
BSBCOM402B Implement processes for the management of a breach in compliance requirements
BSBCOM403B Provide education and training on compliance requirements and systems
BSBCOM404B Promote and liaise on compliance requirements, systems and related issues
BSBCCO401A Administer customer contact telecommunications technology
BSBCUS401A Coordinate implementation of customer service strategies
BSBHRM402A Recruit, select and induct staff
BSBINM401A Implement workplace information system
BSBINN301A Promote innovation in a team environment
BSBMGT401A Show leadership in the workplace
BSBMGT402A Implement operational plan
BSBPMG404A Apply quality management techniques
BSBPMG407A Apply risk management techniques
BSBPMG510A Manage projects
BSBSLS501A Develop a sales plan
BSBSLS502A Lead and manage a sales team
BSBWOR401A Establish effective workplace relationships
BSBWOR403A Manage stress in the workplace
CHCINF5B Meet statutory and organisational information requirements
CHCPOL3A Undertake research activities
PSPPM402B Manage simple projects
THHGCS06B Plan and implement sales activities
THHGLE05B Roster staff

...''

Phone:+61 3 6344 9333

School Address:

71-79 Galvin Street
PO Box 3020
Launceston TAS 7250

Suites 3.08 & 3.11
247 Coward Street
Mascot NSW 2020

Unit 1a 5-7 Compark Circuit
Mulgrave VIC 3170

88 L’Estrange Terrace
Kelvin Grove QLD 4059

281 Goyder Street,
Narrabundah ACT 2604

Suite 39, Level 24 Westpac House
91 King William Street
Adelaide SA 5000

Office 1, Suite 8,
567 Newcastle Street
West Perth WA 6005

71-79 Galvin Street
Launceston TAS 7250

15 Wilson Street
PO Box 637
Burnie TAS 7320

’Westella’ Building
181 Elizabeth Street
Hobart TAS 7000


Jobs & Resumes: Adelaide, Burnie, Brisbane, Hobart, Launceston, Narrabundah, Sydney, West Perth
Houses & Roommates: Adelaide, Burnie, Brisbane, Hobart, Launceston, Narrabundah, Sydney, West Perth
Travel Agencies: Brisbane, Sydney,

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