Training Course:Certificate IV in Customer ContactSchool/Trainer:Esset Australia Adelaide, Burnie, Brisbane, Hobart, Launceston, Narrabundah, Sydney, West Perth, Australia
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' The Certificate IV in Customer Contact is relevant for existing team leaders and managers in Contact Centre environments.
Course Requirements
7 core units and 6 elective units - 13 units in total.
Core units:
BSBCCO402A Gather, collate and record information BSBCUS401A Coordinate implementation of customer service strategies BSBLED401A Develop teams and individuals BSBMGT403A Implement continuous improvement BSBMGT405A Provide personal leadership BSBOHS407A Monitor a safe workplace FNSICORG515A Provide mentoring and coaching within the workplace
Elective units:
BSBCOM401B Organise and monitor the operation of compliance management system BSBCOM402B Implement processes for the management of a breach in compliance requirements BSBCOM403B Provide education and training on compliance requirements and systems BSBCOM404B Promote and liaise on compliance requirements, systems and related issues BSBCCO401A Administer customer contact telecommunications technology BSBCUS401A Coordinate implementation of customer service strategies BSBHRM402A Recruit, select and induct staff BSBINM401A Implement workplace information system BSBINN301A Promote innovation in a team environment BSBMGT401A Show leadership in the workplace BSBMGT402A Implement operational plan BSBPMG404A Apply quality management techniques BSBPMG407A Apply risk management techniques BSBPMG510A Manage projects BSBSLS501A Develop a sales plan BSBSLS502A Lead and manage a sales team BSBWOR401A Establish effective workplace relationships BSBWOR403A Manage stress in the workplace CHCINF5B Meet statutory and organisational information requirements CHCPOL3A Undertake research activities PSPPM402B Manage simple projects THHGCS06B Plan and implement sales activities THHGLE05B Roster staff
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Please go to the school's official website for training price and schedule:
http://www.esset.com.au/
Phone:+61 3 6344 9333
School Address:
71-79 Galvin Street PO Box 3020 Launceston TAS 7250
Suites 3.08 & 3.11 247 Coward Street Mascot NSW 2020
Unit 1a 5-7 Compark Circuit Mulgrave VIC 3170
88 LEstrange Terrace Kelvin Grove QLD 4059
281 Goyder Street, Narrabundah ACT 2604
Suite 39, Level 24 Westpac House 91 King William Street Adelaide SA 5000
Office 1, Suite 8, 567 Newcastle Street West Perth WA 6005
71-79 Galvin Street Launceston TAS 7250
15 Wilson Street PO Box 637 Burnie TAS 7320
Westella Building 181 Elizabeth Street Hobart TAS 7000
Jobs & Resumes: Adelaide, Burnie, Brisbane, Hobart, Launceston, Narrabundah, Sydney, West Perth Houses & Roommates: Adelaide, Burnie, Brisbane, Hobart, Launceston, Narrabundah, Sydney, West Perth Travel Agencies: Brisbane, Sydney,
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