Training Course:ITIL Version 3 Executive OverviewSchool/Trainer:CTE Solutions Inc.
Ottawa, Toronto, Ontario, Canada
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' ITIL is a set of best practices guidance that has become a worldwide-adopted framework for Information Technology Services Management (ITSM) by many Public & Private Organizations. Since early 1990, ITIL has been evolving from the focus of activities and processes under versions 1 and 2 to full cycle of Service Management under version 3. In addition to the existing benefits of aligning IT goals and objectives with the business, improving quality and reducing cost of operation; ITSM and ITIL V3 now emphasizes the following areas:
�Assist in transforming IT Service Management onto a strategic business asset
�Assist in defining and managing the complete lifecycle of IT Service Management Process
�Provide guidance on the development of Services Strategy, the development of Service Design, the Transition of Services from current to desired state, the Implementation and the Continuous improvement of the those Services.
This course introduces ITIL V3 concepts and explains the major differences with ITIL V2
Format
One day course, instructor led.
Audience
IT professionals interested in understanding the content and concepts of the new ITIL V3, as well as understand the differences with previous ITIL V2
�Executives and key stakeholders
�Process Owners and Managers
�Senior technical and operational staff
�IT professionals and Consultants
�IT customers
Prerequisites
�ITIL Foundation Certificate in IT Service Management, or
�ITIL Awareness
...''
Please go to the school's official website for training price and schedule:
http://www.ctesolutions.com/
Phone:1 (866) 635-5353
School Address:
11 Holland Avenue, Suite 100
Ottawa, Ontario, K1Y 4S1
69 Yonge Street, Suite 1200
Toronto, Ontario M5E 1K3
Jobs & Resumes: Ottawa, Toronto
Houses & Roommates: Ottawa, Toronto
Travel Agencies: Ottawa, Toronto
Search other schools for ITIL Version 3 Executive Overview training resources.
Other training courses offered by CTE Solutions Inc.:
Visual Studio 2008: ADO .NET 3.5
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Programming with XML in the Microsoft .NET Framework
Optimizing the Software Development Lifecycle with Microsoft Visual Studio Team System
Microsoft Visual Studio Team System
Microsoft Visual Studio 2005 Team Foundation Server
Developing Managed Applications for Microsoft Windows Mobile 6.0
Developing Native Applications for Microsoft Windows Mobile 6.0
ITIL Foundation V3
ITILV3 Bridge
ITIL Intermediate: Continual Service Improvement
ITIL Intermediate: Service Operation
ITIL Intermediate: Service Strategy
ITIL Intermediate: Service Transition
ITIL Intermediate: Managing Across the Lifecycle
ITIL Intermediate: Operational Support and Analysis
ITIL Intermediate: Release, Control, and Validation
ITIL Intermediate: Service Offerings and Agreements
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