ITILV3 Bridge

CTE Solutions Inc.
Ottawa, Toronto, Ontario, Canada

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' ITIL is a set of best practices guidance that has become a worldwide-adopted framework for Information Technology Services Management (ITSM) by many Public & Private Organizations. Since early 1990, ITIL has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under version 3.



In addition to the existing benefits of aligning IT goals and objectives with the business, improving quality and reducing cost of operation; ITSM and ITIL V3 now emphasizes the following areas:

Assist in transforming IT Service Management onto a strategic business asset

Assist in defining and managing the complete lifecycle of IT Service Management Process

Provide guidance on the development of Services Strategy, the development of Service Design, the Transition of Services from current to desired state, the Implementation and the Continuous improvement of the those Services

This exam preparatory course introduces ITIL V3 concepts and explains the major differences with ITIL V2. The ITIL Foundation V3 Bridge exam will be scheduled to be taken at the end of the day; this is a 30 minutes examination of 20 multiple choice questions.

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Phone:1 (866) 635-5353

School Address:

11 Holland Avenue, Suite 100
Ottawa, Ontario, K1Y 4S1

69 Yonge Street, Suite 1200
Toronto, Ontario M5E 1K3



Jobs & Resumes: Ottawa, Toronto
Houses & Roommates: Ottawa, Toronto
Travel Agencies: Ottawa, Toronto

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