ITIL Intermediate: Service Offerings and Agreements

CTE Solutions Inc.
Ottawa, Toronto, Ontario, Canada

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' The ITIL Intermediate Qualification: Service Offerings and Agreements (SOA) Certificate, although a stand alone qualification, yet is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate.

The ITIL Certificate in Service Offerings and Agreements is intended to enable the course participants to apply the ITIL best practices during the Service Management Lifecycle.

This program is offered over a 5-day period and includes approximately 35 hours of student-instructor interaction; a 1.5 hours formal certification exam on the afternoon of the fifth day, or the following week. The Minimum number of students per session is 6 where the maximum is 12.

The course approach combines theoretical and hands-on knowledge transfer, including individual and group practical exercises.

Note: The success in achieving this certification is highly dependant upon participants�effort in doing their homework, and self-study before and during the program. Therefore, it is highly recommended that:
The exam is scheduled one week to maximum two weeks after the training to allow sufficient time for preparation.
Course participants purchase the appropriate OGC publication to complete at a minimum 12 hours of personal study by reviewing the syllabus and the pertinent areas of the ITIL Service Management Practice core guidance, in particular Service Strategy and Service, Service Design and Service Transition publications
...''

Phone:1 (866) 635-5353

School Address:

11 Holland Avenue, Suite 100
Ottawa, Ontario, K1Y 4S1

69 Yonge Street, Suite 1200
Toronto, Ontario M5E 1K3



Jobs & Resumes: Ottawa, Toronto
Houses & Roommates: Ottawa, Toronto
Travel Agencies: Ottawa, Toronto

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