ITIL Practitioner: Agree and Define

CTE Solutions Inc.
Ottawa, Toronto, Ontario, Canada

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' This new program replaces the individual Service Level Management and Financial Management for IT Services Practitioner Courses. It focuses on the implementation, management, organization and optimization of integrated processes required for achieving control and stability within an IT infrastructure. The Agree and Define program is offered over a five day - 40 hours of class exposure and interaction period and includes a 2 hour formal examination on the afternoon of the fifth day. The course is 40 percent lecture and 60 percent hands-on individual and group practical exercises.



Note: The success in achieving certification is highly dependant upon participant’s effort in doing their homework and self-study during and after the program. Therefore, it is highly recommended that the exam be



Audience

IT Professionals and consultants responsible for implementing and/or executing tasks within the Service Level Management, and Financial Management for IT Services Processes.

IT staff responsible for the agreement and definition of IT services, especially those who will participate in managing, organizing, and optimizing the Agree and Define processes in an IT Service organization which has implemented, or started to implement, ITIL based Service Level Management and/or Financial Management processes

ITIL Service Level, and Financial Management for IT Services process owners and / or managers

IT Service or Project Manager

Senior technical or Project Manager

Service manager who want to develop their practical knowledge about the Service Level and Financial Management processes as described by ITIL (IT Infrastructure Library)

Business analysts and other ITIL process managers with interest in the service level and/or Financial Management processes.

IT professionals and consultants working in the area of IT Service Delivery and/or IT operations

IT customers responsible for the negotiation of quality services and related SLAs and contracts

Customers, suppliers and staff requiring a formal qualification.

...''

Phone:1 (866) 635-5353

School Address:

11 Holland Avenue, Suite 100
Ottawa, Ontario, K1Y 4S1

69 Yonge Street, Suite 1200
Toronto, Ontario M5E 1K3



Jobs & Resumes: Ottawa, Toronto
Houses & Roommates: Ottawa, Toronto
Travel Agencies: Ottawa, Toronto

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