Managing Project Expectations Workshop

SPM Group
Toronto, Ontario, Canada

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' Project Management is often described as, Getting a unique undertaking done, within established
and agreed on constraints, in a manner that meets or exceeds the stakeholders expectations.
One of the more frustrating experiences for a project management team is to discover that their
project is meeting all the specifications, but does not meet the expectations of a project sponsor
or end-users, let alone exceed them!
This Seminar takes a look at the major areas of project expectations; what causes them to form
and what we can do about managing them for project success.
Audience
Practitioners of Project Management
Account Management and Account Executives
Sales and Marketing Management
Contract Managers
Any Senior Staff with Customer Interface Responsibilities
Length
One day
Learning Objectives
The course material is focused on 6 topics:
1. Introduction and context
2. Why should we care?
3. Who has expectations?
4. What are they about?
5. How do they form?
6. What can we do about them?
It covers the “hard�and “soft�aspects of project expectations management, including the use of
the DiSC® Personal Profile System to help understand why expectations take varied forms.
Instructional Strategies
This interactive workshop utilizes brief lectures, guided discussion, short case studies, and
hands-on application exercises in small teams. Participants are encouraged to share real life
experiences and participate in class discussion.
Prerequisites
A general understanding of Project Management Methodologies, Commonly used Project
Management tools and techniques, and Fundamentals of Project Management Processes are
beneficial.
SPM Group Ltd. 1200 Sheppard Ave East, Suite LLO2, Toronto, ON, M2K 2B8
Tel: (416)485-1584 Fax: (416)485-9486 www.spmgroup.ca
Content Outline
MODULE 1 �Introduction and context
�Definitions
�Importance
MODULE 2 �Why should we care
�Influence of expectations on project success
�Role of project manager and others
MODULE 3 �Who has them
�Project stakeholders
�Who are they?
MODULE 4 �What are they about
�The most common project subject areas where expectations arise
�How those expectations may be stated
�How topics may vary over the project life-cycle
MODULE 5 �How do they form
�Why don’t people do what they are supposed to do?
�Impact of:
o Value systems
o Behaviour profiles
o Communications
o Work environment
o Organization structure
MODULE 6 �What can we do about them
�What to do about expectations in the common project subject areas
�Influencing and negotiating
MODULE 7 �Summary review ...''

Phone:1-877-776-3886

School Address:

1200 Sheppard Ave East, Suite LL02
Toronto, Ontario, Canada M2K 2S5


Jobs & Resumes: Toronto
Houses & Roommates: Toronto
Travel Agencies: Toronto

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