Conflict: from Prevention to Resolution

SPM Group
Toronto, Ontario, Canada

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' The Nature of Conflict
􀂃 Introduction to key elements, definitions and concepts
Levels of Conflict
􀂃 Analysis of current conflicts affecting participants
Preventing Conflict
􀂃 Working with tools and techniques to prevent conflict from occurring
The Situation Framework
􀂃 Introduction to and analysis of the “big picture�affecting conflict
Communication and Influence Behavior Overview
􀂃 Practice utilizing specific influence behaviors in preventing conflict
Managing Conflict
􀂃 Introduction to managing yourself as the first step in conflict management
The Conflict Style Instrument
􀂃 Complete and review self-assessment of personal conflict style
Resolving Conflict
􀂃 Analysis of contributing factors to conflicts and paths to resolution
Improving Skills Over Time
􀂃 Learning summary, CPR tool review, and follow-up recommendations. ...''

Phone:1-877-776-3886

School Address:

1200 Sheppard Ave East, Suite LL02
Toronto, Ontario, Canada M2K 2S5


Jobs & Resumes: Toronto
Houses & Roommates: Toronto
Travel Agencies: Toronto

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