Communication skills for Supporting End Users

Micro Market Business Centre
Kingston, Brockville, Ottawa, Halifax, Ontario, Canada

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' Identifying and understanding customer needs Translating from technical jargon into user-friendly language and back again Turning negatives into positives Managing difficult people and situations Helping skills for customer service and support staff Effective communications in person and on the phone Developing a rapport with a view to providing ongoing service ...''

Phone:1-877-996-6622

School Address:

700 Progress Ave.
Kingston, Ontario
K7M 4W9
Ph: 613-634-8125

7712 Kent Blvd.
Brockville, Ontario
K6V 7H6
Ph: 613-342-2307


Jobs & Resumes: Kingston, Brockville, Ottawa, Halifax
Houses & Roommates: Kingston, Brockville, Ottawa, Halifax
Travel Agencies: Ottawa,

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