Training Course:Conflict Resolution & Dealing With Difficult People Workshop (Certificate)School/Trainer:Keystone Consulting
Sudbury, Ontario, Canada
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' This course addresses the various 5 types of conflict
styles, the 6 modes of communication, and how to be
part of the solution instead of the problem.
Participants will Learn:
The five most common styles of conflict
The roots of conflict
Communication techniques that diffuse conflict
and help deal with difficult people
Assertive phrases
The foundations of attitudes
Using self control as a conflict resolution
technique
Language styles to modify difficult behaviour
patterns
Understanding and using the basic steps of
professional conflict resolution
What You Will Receive
A certificate of completion and a Conflict Resolution
& Dealing With Difficult People participant
workbook. ...''
Please go to the school's official website for training price and schedule:
http://www.keystoneconsulting.on.ca/
Phone:(705)670-1837
School Address:
487 Elm Street
Sudbury
Ontario
P3C 1W4
Canada
Jobs & Resumes: Sudbury
Houses & Roommates: Sudbury
Search other schools for Conflict Resolution & Dealing With Difficult People training resources.
Other training courses offered by Keystone Consulting:
Train the Trainer
Event Strategies
Presentation Skills
Advanced Business Writing Skills
Change Management
Increased Communication
Negativity in the Workplace
Customer Service
Advanced Interview & Hiring Skills
Training, Discipline & Termination
Employee Training: Process & Procedure
Policy & Procedure Development
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