Customer Service Workshop

Keystone Consulting
Sudbury, Ontario, Canada

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' These workshops are based on the teachings of The Telephone Doctor®. On top of the world class training, participants receive a certificate of completion and a workbook for after-workshop reference.
All of the following workshops require a minimum enrollment. Call or email for details.

The Service Mentality: A Mind Set for Serving Customers
This workshop identifies and focuses on the 7 basic characteristics of people who demonstrate excellent customer service habits.

From Curt to Courteous
Understanding and being understood on the phone.

Proactive Customer Service
Skills to improve rapport building and cross selling.

How to Avoid Emotional Leakage
Avoid leaking negative emotions onto customers.

Essential Elements of Internal Customer Service
This skill-based program features six points which explain why and reinforce the fact that internal customers deserve the same level of treatment we strive to give external ones.

Determining Caller Needs
Twelve steps to improve listening & questioning skills. ...''

Phone:(705)670-1837

School Address:

487 Elm Street
Sudbury
Ontario
P3C 1W4
Canada

Jobs & Resumes: Sudbury
Houses & Roommates: Sudbury

Search other schools for Customer Service training resources.

Train the Trainer
Event Strategies
Presentation Skills
Conflict Resolution & Dealing With Difficult People
Advanced Business Writing Skills
Change Management
Increased Communication
Negativity in the Workplace
Advanced Interview & Hiring Skills
Training, Discipline & Termination
Employee Training: Process & Procedure
Policy & Procedure Development
Management Logistics
Stress Management
Time Management
Marketing Your Organization
Trade Show Preparation

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