Training Course:Measuring & Making Customer Satisfaction WorkshopSchool/Trainer:Process Quality Associates Inc.
London, Ontario, Canada
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' Customers rarely tell you everything that you need to know, but will readily judge your performance to their stated and unstated needs. Are you aware of the expectations that you create (or fail to develop) in your customers and prospective customers? Surveys of customers will rarely produce the results you need. What can you do? You need a bullet-proof system for measuring and making customer satisfaction.
Workshop Content
Customer’s stated & implied needs vs. their expectations
7 Deadly Sins of customer satisfaction
Balancing & matching customer, employee & company needs
Customer communication system and the messages flowing through
Putting the 8 Competitive Factors to work for you
Design & implementation of customer satisfaction projects
You Need to Attend This Workshop If ......
Your customers are leaving you for your competition
Your customers are complaining about your quality, delivery, service or price
You cannot accurately quantify the degree of satisfaction of your existing customers
You cannot pinpoint the source and degree of your customer dissatisfaction
...''
Please go to the school's official website for training price and schedule:
http://pqa.net/
Phone:(800) 837-7046
School Address:
690 King St. Suite 2
London ON N5W 2X3
Canada
Jobs & Resumes: London
Houses & Roommates: London
Travel Agencies: London
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Other training courses offered by Process Quality Associates Inc.:
Geometric Dimensioning & Tolerancing (GD&T)
HACCP - Hazard Analysis Critical Control Points
Internal Quality Auditing for ISO/TS 16949
Internal Quality Auditing for ISO 9001:2000
ISO 14001
ISO 9001:2000
ISO 14001 Executive Overview
ISO/TS 16949 Core Tools Overview
Management Measuring System
Measurement System Analysis
ISO 14001 Internal Auditor
Problem Solving & Trouble Shooting
Production Part Approval Process (PPAP)
Quality Tools & Techniques
Reliability & Maintainability
Root Cause Analysis
Six Sigma Black Belt
Six Sigma Green Belt
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