Sales for Call Center Agents Workshop

Reflective Keynotes Inc.
Toronto, Ontario, Canada

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' In this workshop, you will learn to:

Identify three key ideas behind a philosophy of "Sales through Service"

Transition from a service call to a sales call

Use questioning and active listening skills to determine the client’s needs

State the benefits of your product or service from the client’s perspective, using key phrases that increase a caller’s likelihood of buying

Handle objections and close the sale using a five step process

At the end of this training, your Agents will leave with the ability to spot sales opportunities. They will know how to upsell and rightsize callers on the most appropriate products and features to increase departmental revenue.
...''

Phone:416-730-1014

School Address:

Reflective Keynotes Inc. Toronto, Canada.

Jobs & Resumes: Toronto
Houses & Roommates: Toronto
Travel Agencies: Toronto

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