Training Course:Effective Call Center Meetings WorkshopSchool/Trainer:Reflective Keynotes Inc.
Toronto, Ontario, Canada
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' This workshop covers:
The five most common mistakes people make when dealing with a Call Centre audience (even one of these mistakes will cause Agents to lose interest)
Five techniques for running a productive team huddle
Ten questions to stimulate discussions at meetings and create Agent buy-in
The five most common Call Centre audience objections and how to pre-empt them
How to handle a "Question and Answer" session so your Agents feel motivated
By the end of this session, Managers will be able to organize and facilitate effective, interactive, motivational team meetings with their Agents.
...''
Please go to the school's official website for training price and schedule:
http://www.reflectivekeynotes.com/
Phone:416-730-1014
School Address:
Reflective Keynotes Inc. Toronto, Canada.
Jobs & Resumes: Toronto
Houses & Roommates: Toronto
Travel Agencies: Toronto
Search other schools for Effective Call Center Meetings training resources.
Other training courses offered by Reflective Keynotes Inc.:
Sales for Call Center Agents
Call Center Sales Coaching
How to Handle Irate Callers
Customers Come First: IT Help Desk Customer Service
Networking Skills for Busy Professionals
Retail Sales Coaching
Sales Presentations
Persuasive Presentations
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