Training Course:Customers Come First: IT Help Desk Customer Service WorkshopSchool/Trainer:Reflective Keynotes Inc.
Toronto, Ontario, Canada
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' In this workshop, you will learn:
The three major "cultural" gaps between technically focused Help Desk members and end users
The three greatest challenges to delivering computer advice by phone and how to overcome them
The "ask, inform, confirm" model to politely and compassionately resolve a caller’s issues
By the end of this workshop, your Help Desk team will be able to provide "people focused" service to their end users.
...''
Please go to the school's official website for training price and schedule:
http://www.reflectivekeynotes.com/
Phone:416-730-1014
School Address:
Reflective Keynotes Inc. Toronto, Canada.
Jobs & Resumes: Toronto
Houses & Roommates: Toronto
Travel Agencies: Toronto
Search other schools for Customers Come First: IT Help Desk Customer Service training resources.
Other training courses offered by Reflective Keynotes Inc.:
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How to Handle Irate Callers
Networking Skills for Busy Professionals
Retail Sales Coaching
Sales Presentations
Persuasive Presentations
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