Behavioral Interviewing Skills

ABC Dee Training
London, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' We have a vacancy!
Tools and techniques
A systematic method for selection interviews:
Structure
Control
Job descriptions
Person specifications
Necessary competencies

Interviewing and the communication process:
what are the problems?
Liaison with others involved in the process
Managing your time
The Legal Framework
Respecting employment legislation
Your policies and procedures

Filters, Maps and Territories
How filters are formed
Beliefs
Attitudes
Experiences
Influences
Towards and away from filters
The proactive/reflective filter
Internal and external frames of reference

Building Rapport
Closing the communication gap
How to build rapport
Framing and re-framing
Managing challenging situations
Influencing your own attitude

Emotional Intelligence
Incorporating feelings into:
Analysis
Reasoning
Problem solving
Decision making
Emotional literacy
Label and specific feelings in yourself and others The ability to discuss emotions
Communicate clearly and directly
How your emotions can lead to specific behaviour in yourself and others

Questioning techniques, maintaining control and note taking
Asking effective questions
Formulating focus and context Questions using:
Key word technique
Structure of language
Describing the role responsibilities and tasks- skills, knowledge and attitude

Listening skills
Developing an active listening process Looking for evidence
Mental process of listening Recognizing candidate needs
Wants aspirations and motivation Putting the applicant at ease
Observing non-verbal clues

Summarising and seeking clarification
Taking notes
Processing information
Reading the candidates body language
Being aware of your own personal presentation

Approach, conduct and follow-up
Offers
References
Employee orientation processes
...''

Phone:0870 041 2102

School Address:

Unit 5, Priory Tec Park,
Saxon Way, Hessle,
HU13 9PB



Jobs & Resumes: London
Houses & Roommates: London
Travel Agencies: London

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