Training Course:Call CentresSchool/Trainer:ABC Dee Training
London, United Kingdom
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' Proven and practical call centre people management practices
Balance the technology and people sides of managing a call centre
Empowering team leaders
Coaching colleagues towards peak performance
Dealing with poor performance
Understand call centre strategy
Focus on generating improved operational performance
Manage themselves more productively and improve teamwork
...''
Please go to the school's official website for training price and schedule:
http://www.office-it-training.co.uk/
Phone:0870 041 2102
School Address:
Unit 5, Priory Tec Park,
Saxon Way, Hessle,
HU13 9PB
Jobs & Resumes: London
Houses & Roommates: London
Travel Agencies: London
Search other schools for Call Centres training resources.
Other training courses offered by ABC Dee Training:
Cubase SX 2.0
Final Cut Pro
Mac OS X
Avid Xpress DV Editing
W3C Accessibility Guidelines
iManage
Account Management
Appraisals
Assertiveness
Behavioral Interviewing Skills
Coaching
Computerised Accounts
Customer Care
E-Commerce/E-Marketing
Effective Communications
Minute & Note Taking
Finance
Telephone Techniques
Health & Safety
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