Training Course:Customer CareSchool/Trainer:ABC Dee Training
London, United Kingdom
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' Introduction and Objectives
What is Customer Care?
What is the true value of giving
Customer Care?
Who are your customers?
First Impressions
Effective Communication
Staying effective on the telephone
Planning the outgoing call
Owning the Problem
Assertiveness
Handling Difficult Situations
Building long-term relationships with Customers
Developing a Personal Action Plan ...''
Please go to the school's official website for training price and schedule:
http://www.office-it-training.co.uk/
Phone:0870 041 2102
School Address:
Unit 5, Priory Tec Park,
Saxon Way, Hessle,
HU13 9PB
Jobs & Resumes: London
Houses & Roommates: London
Travel Agencies: London
Search other schools for Customer Care training resources.
Other training courses offered by ABC Dee Training:
Avid Xpress DV Editing
W3C Accessibility Guidelines
iManage
Account Management
Appraisals
Assertiveness
Behavioral Interviewing Skills
Call Centres
Coaching
Computerised Accounts
E-Commerce/E-Marketing
Effective Communications
Minute & Note Taking
Finance
Telephone Techniques
Health & Safety
Human Resources
Influencing
Initial Selling Skills
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