Managing Conflict and Difficult Behavior

Anderson-davis, Inc.
Centennial, Colorado, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' Increase team efficiency and effectiveness by improving the way your leaders manage team communication.

In a business world where there’s a constant drive to get more done for less, to respond rapidly to change, and to produce the highest standards of quality and service, a key skill for today’s generation of leaders and managers is to build high performing teams that are flexible, creative and light on their feet.

This course helps participants to shape the way their team communicates and works together. It helps them to guide their team in solving problems and making decisions �creatively and collectively. It helps them handle conflict positively and constructively, and it will equip them with techniques to make the best of any challenging people and situations they might encounter.



Topics

Facilitating Team Meetings

Getting on the Right Track
Managing the Flow
Problem Solving and Decision Making Methods
Resolving Common Meeting Problems
Facilitating Team Relationships

Managing Conflict between Team Members
Handling Difficult Behaviors Effectively


Managers will:

Know how to prepare for a meeting, write an objectives oriented agenda and get the meeting off to a flying start.
Understand how to encourage participation, manage information and time and bring a meeting to a successful close using facilitative techniques.
Be able to describe a 6-step model for effective team problem solving and describe appropriate facilitative techniques.
Be able to identify common meeting problems including low interest, low energy, silence and emotion, and understand a common framework for dealing with them.
Understand how people respond to conflict, the options available to individuals who are in conflict and their role in resolving team conflict.
Understand the types of behavior that negatively affect team productivity, the motivation behind a behavior and strategies for overcoming it.
...''

Phone:(303) 699-7074

School Address:

18137 East Belleview Lane - Centennial, CO 80015 USA


Jobs & Resumes: Centennial
Houses & Roommates: Centennial

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