Training Course:Cisco CTI Programming for Cisco ICM and Cisco IPCCSchool/Trainer:Ascolta
Austin, Boston, Denver, Irvine, Los Angeles, Minneapolis, Phoenix, San Diego, San Jose, Seattle, United States
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' This course provides computer programmers with the knowledge and experience to create custom screen-pop and softphone applications for use with Cisco Intelligent Contact Management (ICM) and Cisco IP Contact Center (IPCC) software. Students will learn the Cisco ICM computer telephony integration (CTI) architecture and the various CTI interfaces available to developers. This course is a combination of lecture and programming examples/laboratories that will teach students to construct their own softphone applications. Programming tips and best practices are provided to help students to be successful in rapidly developing their own custom applications.
Course Objectives
Apply knowledge of the Cisco ICM CTI architecture for CTI Server and CTI-OS Server to programming CTI-OS.
Relate the call-flow model of Cisco ICM/IPCC and its effect on Cisco ICM CTI.
Use the Cisco ICM CTI toolkit and the CTI-OS SDK to construct a Visual Basic- or Visual C++-based softphone.
Manipulate call data from Cisco ICM/IPCC calls within a Cisco softphone.
Troubleshoot Cisco ICM CTI and data flow during and after development
...''
Please go to the school's official website for training price and schedule:
http://www.ascolta.com/
Phone:(949) 477-2000
School Address:
2351 McGaw Avenue
Irvine, CA 92614
USA
Jobs & Resumes: Austin, Boston, Denver, Irvine, Los Angeles, Minneapolis, Phoenix, San Diego, San Jose, Seattle
Houses & Roommates: Austin, Boston, Denver, Irvine, Los Angeles, Minneapolis, Phoenix, San Diego, San Jose, Seattle
Travel Agencies: Austin, Boston, Denver, Los Angeles, Phoenix, San Diego, San Jose, Seattle
Search other schools for Cisco CTI Programming for Cisco ICM and Cisco IPCC training resources.
Other training courses offered by Ascolta:
TelePresence Installation and Configuration
ONS 15454 Metro Optical Ethernet, Layer 2
Securing Enterprise Data Centers Architecture
Citrix Access Gateway 4.5 Advanced Edition: Admin
Citrix Password Manager 4.5: Administration
Citrix Presentation Server 4.5 Admin
VMware Infrastructure 3.5: Fast Track
VMware Infrastructure 3.5: Install and Configure
VMware Infrastructure 3: Deploy, Secure and Analyze
Contact Center Essentials
Deploying Cisco Unified Contact Center Express v2.0
Unified Contact Center Express Advanced
ACE XML Gateway Operation and Configuration
Application and Content Networking v5.3 and WAAS
Application Content Networking System Operation v5.5
Cisco Wide-Area Application Services v 2.0
Content Services Switch 11000 Oper. Config. v7.0
Deploying Storage Networks with Cisco MDS 9000
Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
Tips:
If you want to post any message on this website, please do not include your real name, phone number, email address in the message body area. You should enter them in line text boxs respectively, if needed. |
|
|
