Training Course:Mac OS X Help Desk EssentialsSchool/Trainer:
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' Mac OS X Help Desk Essentials is a three-day, hands-on course that provides an intense and in-depth exploration of troubleshooting on Mac OS X. This course is designed to give you a tour of the breadth of functionality of Mac OS X and the best methods for effectively troubleshooting issues that arise.
Who should attend?
This class is for help desk specialists, technical coordinators, service technicians, and others who support Mac OS X customers. This could include help desk personnel in businesses that use Mac OS X systems for general productivity or creative design, service technicians who support Mac OS X customers, and technical coordinators or power users who manage networks of Mac OS X systems for their organization -- such as teachers and technology specialists who manage a classroom network or computer labs.
Key Features:
In-depth presentations of Mac OS X v10.3 features, including tips for troubleshooting, finding additional information, and performing common troubleshooting tasks.
Hands-on exercises to reinforce learning and the opportunity to practice
Preparation for the Apple Certified Help Desk Specialist exam
Preparation for the Apple Certified Help Desk Specialist exam
Prerequisites: Students should have the following prerequisite knowledge prior to attending the course:
Basic Mac OS X knowledge
Basic troubleshooting experience ...''
Please go to the school's official website for training price and schedule:
http://www.crywolf.com
http://www.crywolf.com/wrapper.php?page=training/descriptions/aatc/helpdesk.html
Phone:858-277-9653
School Address:
7320 Convoy Court
San Diego, CA 92111
858-277-9653
Jobs & Resumes: San Diego
Houses & Roommates: San Diego
Other training courses offered by Crywolf:
OS X Fundamentals
Mac OS X Daily Productivity
Mac OS X Server Essentials
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