Training Course:Customer ExperienceSchool/Trainer:Business Transformation
Rustington, West Sussex, United Kingdom
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' Businesses are increasingly recognising the complete experience enjoyed or endured by their customers is critical to customer retention and growth. This two day course addresses why the customer experience is crucial and assists delegates wishing to build the business case, and develop and execute a customer experience strategy. The course also provides an outline of simple.
Objectives
This 2 day course is a lively mixture of theory and exercises. It is available on both a scheduled and an in-house basis. At the end of the course delegates will be able to:
Understand the importance of customer experience
Analyse their organisation’s customer experience
Develop their organisation’s own customer experience strategy
Understand some simple tools and techniques needed to design and successfully deliver a customer experience programme
Understand how to successfully develop a customer experience culture.
Course Content
Introduction
Live customer experiences
Case studies
The business case for customer experience
Building a core competency in customer experience
A practical approach to strategy development & KPIs
Assessing your customer experience
Designing your customer experience
Developing a lasting customer experience culture & embed customer experience competencies
...''
Please go to the school's official website for training price and schedule:
http://www.business-transform.co.uk/
Phone:+44 1903 784783
School Address:
4 Hutchinson Close, Rustington, West Sussex, United Kingdom, BN16 3TZ
Jobs & Resumes: Rustington
Houses & Roommates: Rustington
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